Terms & Conditions and Privacy Policy

1. Acceptance of Terms

By accessing and using the services provided by Blue Mountain Trash Valet ("we," "us," "our," or "the Company"), you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree with any part of these terms, you must not use our services.

2. Services Provided

Blue Mountain Trash Valet provides trash valet services, junk removal, and bin cleaning for vacation rentals, HOAs, and multi-unit properties in the San Diego area, including but not limited to Oceanside, Mission Beach, Ocean Beach, and Imperial Beach. Specific service details, scheduling, and pricing will be outlined in your individual service agreement.

3. SMS Text Messaging Opt-In

By providing your phone number and checking the SMS opt-in box on our quote request form, you explicitly consent to receive SMS text messages from Blue Mountain Trash Valet at the phone number you provided. Message types may include:

• Service confirmation and scheduling updates
• Route completion notifications
• Service alerts (e.g., bins blocked or inaccessible)
• Promotional offers and account-related notices

Message frequency: Varies based on your service schedule. Standard message and data rates may apply from your mobile carrier.

Opt-out: You may cancel SMS communications at any time by replying "STOP" to any message from us. After opting out, you may receive one final confirmation message. To re-opt-in, reply "START" or submit a new quote request with the opt-in box checked.

Help: For support, reply "HELP" to any message or call/text us at 619-367-0632.

4. Scheduling & Service Availability

Service schedules are subject to local waste management pickup days, holidays, and weather conditions. We reserve the right to adjust pickup times and days as necessary. Clients will be notified of any schedule changes via the communication methods they have selected.

5. Access to Property

Clients agree to provide reasonable access to trash bins and collection areas. If bins are inaccessible due to locked gates, obstructions, or other barriers, we will attempt to notify the client but may not be able to complete service. Additional fees may apply for repeated access issues.

6. Payment & Billing

Payment terms, including billing frequency and amounts, are specified in your individual service agreement. Invoices are due per the terms outlined therein. Late payments may result in service suspension.

7. Cancellation

Either party may cancel services with written notice as specified in the individual service agreement. SMS notifications will cease upon cancellation of services.

8. Limitation of Liability

Blue Mountain Trash Valet is not liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the amount paid by the client for the service period in question.

9. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services after changes constitutes acceptance of the revised terms.

10. Contact Information

Blue Mountain Trash Valet
San Diego, CA
Call & Text: 619-367-0632

1. Information We Collect

We collect the following types of information:

• Contact Information: Name, email address, phone number, and company/property name.
• Property Information: Service address, unit count, and access instructions.
• Service Data: Scheduling preferences, service history, and communication records.
• SMS Consent Records: Records of your opt-in, opt-out, and message history for compliance purposes.

2. How We Use Your Information

We use your information to:

• Provide and manage trash valet, junk removal, and bin cleaning services.
• Send service notifications, route completion reports, and alerts via email and SMS.
• Process quotes, billing, and account management.
• Respond to inquiries and provide customer support.
• Comply with legal obligations, including A2P 10DLC SMS regulations.

3. SMS & Text Messaging

We only send SMS messages to phone numbers where the owner has explicitly opted in by checking the consent box on our quote form or by replying "START" to one of our messages. We do not sell or share your phone number with third parties for marketing purposes. SMS consent is not a condition of purchasing any goods or services. All SMS communications are logged and stored for compliance with Twilio and carrier requirements.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information with service providers (e.g., SMS delivery via Twilio, email delivery) who assist in operating our business, subject to confidentiality obligations. We may also disclose information when required by law or to protect our legal rights.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. SMS opt-in and opt-out records are retained for the duration required by applicable regulations.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Opt out of SMS communications at any time by replying "STOP."
• Request deletion of your personal data, subject to legal retention requirements.

To exercise these rights, call or text us at 619-367-0632.

8. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Blue Mountain Trash Valet
San Diego, CA
Call & Text: 619-367-0632